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The Verdict.

What people like you are
saying about keystone...


It's About People

Whenever I'm recruiting staff my first question is "What do you think estate agency is all about?"

The answer I'm looking for is PEOPLE not property. Keystone's ethos is - if you communicate with people in the correct manner - by being open, honest and always listening - then everything else will fall into place.

It is quite common to hear estate agents claiming "we have a helpful, friendly, and hard-working team"...which is the least you should expect, but through our committment to our customers over the last 11 years, we can confidently state that we have proven our positioning as the leading estate agent in the Deeside area

As testament to this we have had hundreds of happy customers that are always happy to tell us how pleased they've been with the service we have provided - even bringing us cards, flowers and presents! So we thought we would share with you below some of the recent customer comments we have been delighted to receive.
 

Ben Roberts (Managing Director)

For the authenticity of these testimonials please see the estate agent review site www.allagents.co.uk also our facebook page - Keystone Estate Agents and google.

 

Customer Comments

From Sellers

Fantastic service from Ben and co. at keystone.... 1st appointment to get a valuation and put house up for sale in Feb.... sold it, bought our new home, mortgage sorted and moved into new property before the end of June! VERY HAPPY!! Many thanks Ben. Shelley & Dave

Shelley & Dave May, 2020

I’m absolutely thrilled with service I have received from Keystone Property & Mortgage Centre. In particular the level of communication was fantastic. I have used other estate agents in the past and often felt like I was doing most of the work! This was never the case with Keystone, who immediately followed up on viewings, gave helpful feedback and supported communication and negotiations with the people in the chain and the legal teams. Staff are all so friendly and helpful and understand the process not just from a professional point of view but from a personal one also. I would not hesitate to use them again and highly recommend them. Thank you Keystone

Christine Lindop May, 2020

Great service, support and value for money. Sold our house for full asking price in one day through Facebook. Highly recommend this estate agent

Alex Thomas March, 2020

I found Keystone to be an excellent agent. They acted in my best interests and kept me updated all the way through the sale; even chasing my solicitor for updates. Would recommend 100%.

Linda Eden February, 2020

Friendly and professional staff very helpful and willing to help

Alison Jones February, 2020

We have been dealing with Keystone from when they first started. We cannot thank them enough for the fabulous service Ben and all the team have given us over the years. Great quality service in all aspects of buying selling and getting mortgages.They have looked after us as if we were part of their family and we will always be grateful for all their help over the years.

Rosy Tuft December, 2019

Had a great service from the team. I’d recommended them

Jenny Middleton December, 2019

Very good service and good communication thanks so much for all work. I highly recommend the Keystone agency

Yordanka Metodieva October, 2019

Very impressed with keystone and would like to thank them for selling my house, and a big thank you to Rachel

Chris Wilderspin October, 2019

Great service from start to finish. The facebook live video is a great feature and we had viewings on the back of this before our property even went on rightmove. Property sold in just over a week. Thank you to everyone at keystone. Carl and Emma.

Carl Gosling August, 2019

Fantastic Estate Agent. We bought and sold a property with Keystone. The marketing in particular was exceptional. Ben's video he put on Facebook the day he came to value the property created interest within two hours. We had many positive comments from people who had seen the visual tour he did for us and with Lee's help conducting the accompanied viewings the property sold in a couple of weeks. Rachel in the office proved to be a great link between ourselves, our buyer's and Solicitors etc. I've had dealings with many estate agents over the years and Keystone have definitely been the best. Highly recommended.

Jeff Turner August, 2019

Would like to thank Ben and his team for helping us sell our parents home. The 3D virtual tour is great. Also thank you Rachel for the weekly updates. Would definitely recommend Keystone to anyone selling a house.

Leanne Davies May, 2019

Would like to thank Ben and his team for helping us sell our parents home. The 3D virtual tour is great. Also thank you Rachel for the weekly updates. Would definitely recommend keystone to anyone selling a house.

Leanne davies April, 2019

easy ,efficient and ultra friendly staff made the process so stress free, thank you would we use you again that's a big yes

Steve Aston March, 2019

Keystone have been amazing and we can’t recommend them highly enough. From start to finish, the whole team supported us and nothing was too much. The photo quality and the 3D tour were fantastic, setting our property apart on rightmove. We accepted an offer in under a week! We were always able to get in touch with a friendly voice on the end of the phone and any queries and concerns we had were resolved quickly and thoroughly. Ben also helped us sort our mortgage and insurances, always providing honest and trustworthy advice. If you are looking to sell your property, definitely go with keystone, they won’t let you down!

Hannah Hughes February, 2019

Sold my house very quickly! I was amazed at how fast the service was from start to completion. All of the team were professional, helpful and so efficient. I would recommend Keystone Property and Mortgage Centre to anyone wanting a fast and professional agent to sell their property. A big thank you to all the team.

Brian Oxley February, 2019

I would highly recommend keystone to sell your house.. been kept in the loop from start to finish thanks Ben and your team

Kay Williams February, 2019

I have found Keystone property to be extremely professional and efficient. Selling my property within three weeks of being on the market and completing the sale within four weeks. Excellent communication from Heather & Rachel. Certainly recommend this Estate Agency to anyone. Certainly defies the marketing of the on-line only estate agents having no offices or back up team from people that know their area and local knowledge which drives relationships and sales, and no upfront fees. Thank you all very much.

Vernon Hogg January, 2019

Wanted to say a big thankyou for a speedy sale and will highly recommend you

Claire Phillips September, 2018

Cannot recommend these highly enough from start to finish Ben and his team have been brilliant, honest friendly and approachable they have made the process of selling our parents home a smooth and painless process. If you are buying or selling these are the estate agents to go to...thank you x

Michelle Davies July, 2018

Excellent Estate Agents, very professional and easy to deal with. Sold our house within 3 weeks after changing from another agent, definately recommend and will certainly use them again in the future.

Sarah Williams July, 2018

We sold our house very quickly with keystone had weekly updates from Rachel and heather would recommend any one who wants to sell property use keystone they were brilliant day of handing keys over was surprised with a card and bottle of prosecco thank you very much Rachel and heather sue.

Sue Qigley April, 2018

Amazing. There can be no other word. Brilliant service from Ben in the first instance, and Rachel and Heather in the office were amazing from start to finish. Ben's photography is the best in the business for flattering your home but, importantly, not deceiving potential buyers. The matterport 3D tour sets Keystone apart from others as other estate agents simply don't offer it. Would recommend to anyone, in any location, that Keystone are the estate agents for you. Thank you very much, from a very happy seller

Andrew sutton March, 2018

Been in our new house a week now. Got to say the keystone team absolutely brilliant. Can’t fault them went above and beyond and done everything they could do for us for the sale of our property and buying our new one. Had calls every week with updates without fail to how the process was going. Would strongly recommend you to anyone. Massive thanks to all involved.

Craig Taylor February, 2018

What a brilliant team, from helping to set up a mortgage to buying and selling for us. Could not have done it without the reassurance, support and communication, they were with us every step of the way. Big thank you

Helen Hough January, 2018

Nothing short than excellent service from Rachel Heather and Ben, Nothing was too much trouble, always at the end of the phone when needed. Ben also sorted out our mortgage quickly and efficiently. Don't waste your time going to anyone keystones are head and shoulders above the rest. Thank you guys

Rebecca Bartley October, 2017

Recently sold a property through Keystone. Great service from both Ben & Rachel, highly professional with regular & clear communication from their office at every step of the sale process. My property was sold quickly with no hassle or hinderance, for a realistic price. I would highly recommend.

Steve Harrison October, 2017

Fantastic, professional, reliable service from Keystone. We were unsure whether to stay with a local agent or try an on-line service but we are so glad we stayed with a local high street agent. Our house sold in 1 month and we received regular weekly calls from the office with an update between seller and vendor and both solicitors. Keystone provide much more than just a right move advert and for sale board I am confident their dedicated management of our house sale is what guided us through to a successful completion in less than 3 months. We would highly recommend Keystone Estate Agents.

Mr & Mrs P Jones August, 2017

Sold my property with keystone in September 2016, Ben completed valuation and marketed property and I recieved two potential buyers within first week for full asking price. Rachel supported me through the sale from this point, keeping me fully updated through the whole process, which wasn't without hiccups from purchasers solicitor, but these were professionally dealt with by both Rachel and Heather. Comment on agent fees Fair price and recommended solictor fees also competitive

Vicky May, 2017

Excellent service from Ben, Heather and Rachel throughout the sale process. Heather and Rachel kept me updated regularly and Ben was a great help in finding good mortgage deal Highly recommend Keystone for their friendly and professional service

Rachael May, 2017

Excellent service from start to finish. A realistic valuation was placed on our house, and a buyer was secured within 4 days of the property going on the market. Regular updates and very approachable.

Sam May, 2017

Great service from start to finish. Many thanks to all the team. Would make the same choice next time! Joy Clayton

Joy Clayton November, 2016

Absolutely fantastic the photographs were amazing the staff were helpful and I would recommend for anyone. We sold it quickly and everyone very professional.

Deb October, 2016

To everyone at Keystone. Thank you for your support through such a stressful time for me, I really appreciate it. Best wishes from Vicky

Vicky pearson October, 2016

Thank you ever so much for everything. You have been fantastic and I would always recommend you! Kind regards The Roscoes.

The Roscoes October, 2016

We chose Keystone as our estate agents as we wanted to use a company who were locally based and we were wary of using an online company, they certainly lived up to their reputation. Throughout the sale of our property they kept us continually informed with weekly updates and they were always at the end of the phone to deal with any queries.

Laura Crimes August, 2016

Staff always pleasant and helpful. They provided updates on progress of sale at least once a week plus any time there was something significant to report....

Ken July, 2016

Great service. Friendly approachable staff. Efficient at getting the house up for sale and sold very quick. Thank you very much....

Caz May, 2016

Would definitely recommend Keystone. We were kept informed throughout the sale with weekly updates. Polite, professional and always available to answer any queries....

LJ May, 2016

Just completed my house sale through keystone professional through out ,office girls always there to answer all my queries nothing to much trouble. A 5 star service would recommend in an instant.

Taffster April, 2016

The best estate agents we have used. Fantastic customer service and professional, friendly staff. Would highly recommend to anyone buying, renting or selling a property....

Jayne April, 2016

Very good service from start to finish. The valuation and honest advice from Ben was exactly right and then the proactive involvement by Rachel throughout the sale process was very good and appreciated....

Dave April, 2016

What fabulously helpful staff! So efficient, patient and understanding, especially Rachel and Heather who went out of their way to accompany my needs.

P Gudger March, 2016

From the initial phone call right up to and including the completion date Keystone pmc were excellent in the way that they handled our sale. They were very friendly, courteous and professional. Nothing was to much trouble for the staff. They took all of our viewers through our property, gave us good feedback from the viewings and worked hard with prospective purchasers to secure a sale. I have no hesitation in recommending Keystone pmc and their staff.

Doreen H December, 2015

The whole office were very professional from Ben to the girls Glenys, Heather, Rachel, they were always at the end of the phone for any help or advice and quick to act if anything needed doing. Highly recommend all friendly and helpful.

Julie December, 2015

Keystone and in particular Ben, has been amazingly helpful in selling our property. Right from the start he was very honest in his valuation, his experience of the area and market enable him to be very accurate. The process has been great and we were kept up to date constantly, I really felt like Keystone wanted to sell the property on my behalf and get me the best possible deal.I really cant fault the service and would highly recommend Keystone to anyone in the local area looking to buy, sell or rent. FEES ARE VERY COMPETITIVE AND THEY WORK VERY HARD. YOU GET WHAT YOU PAY FOR!

Sandra Lewis December, 2015

The staff at Keystones were all great and kept us up to date on everything. A lot of people who viewed the house, also mentioned how other estate agents took days to come back to them regarding booking viewings (some never even returned the calls!), whilst Keystones rang them straight back. We will definitely be recommending them to family and friends.

Mandie G December, 2015

We sold our house with Rachel . I found her to be very approachable and helpful. I would not hesitate in recommending Keystone. Even though there were some tricky moments, Rachel made me feel at ease because she took control of the situation, very proactive and hands on. She is a credit to your team. Thank you for a great service

Nicola December, 2015

Ben and the whole team did a top class job in moving our sale along and always taking the time to make us feel like a top priority . The pictures and write up really stood out in a busy market place . All enquiries were dealt with excellently and when their were problems with the other estate agents keystone offered reassurance and advise .10/10 service would recommend to anyone.

Mike O December, 2015

From Buyers

Well throughout a stressful Covid house purchase, furloughed people, poorly people, people all working from home. Ben and his team worked tirelessly to ensure the purchase of our house went through, whilst Wales was still in lockdown, it’s not been a smooth ride but Keystone got us through it, contracts exchanged 2 weeks ago, in an settled now. Thanks Ben & all the team at Keystone! Gaz & Nina

Gareth & Nina June, 2020

Keystone were superb all the way through what was a long process keeping me up to date with the situation. Thanks Keystone!! ????

Stephen Morgan January, 2020

A team of very friendly and understanding people!

Alex Boboc December, 2019

We bought our first home together through Keystone. From start to finish, they provided assistance whenever required and regular updates on our progress. They made our stressful house move very smooth and problem free. Would not hesitate to use them again and would wholeheartedly recommend to everyone! Thank you so much again for all your help ?? Amber and Darren x

Amber Taylor November, 2019

Fantastic help with getting us a mortgage wouldn’t of been able to get one without Ben :) would definitely recommend

Charlotte Smethurst November, 2019

Recently bought a house the keystone were advertising. Very helpful and kept me up to date with how the sale was going and what would happen next. Friendly, helpful and professional all round

Richard Griffiths October, 2019

Professionals in every aspect! Responsible and conscientious! I highly recommend!

Dimitar Stamatov October, 2019

Keystone’s are fantastic I would highly Recommend this company. Rachel and Heather work so hard in getting us moving and I can’t thank them Enough. Thank you so much lady’s x

Lynn Wade October, 2019

Absolutely lovely people here and made the experience of me and my fiancé buying our very first home together an easy and non-stressful experience. Would definitely recommend!

Chelsea Bellis October, 2019

Verry nice agents and services

Ioana Sermizia July, 2019

Keystone were absolutely brilliant! Nothing was to much trouble. The girls in the office were straight on the phone chasing up our questions and replying promptly with answers. Ben was very helpful, found us a mortgage that was affordable for us and explained everything fully. Lovely team and I cant thank them enough for helping us find our forever home. ????

Christina Robbins April, 2019

Keystone were absolutely brilliant! Nothing was to much trouble. The girls in the office were straight on the phone chasing up our questions and replying promptly with answers. Ben was very helpful, found us a mortgage that was affordable for us and explained everything fully. Lovely team and I cant thank them enough for helping us find our forever home.

Christina Robbins March, 2019

This is the first property we have purchased and Keystone helped make the process easy and straight forward. We were kept informed frequently during the process and the staff were very helpful in answering questions quickly. If ever we move again then we would certainly go to Keystone for the sale as the experience we received was very positive. Thank you

Ilona Bociaga February, 2019

We approached keystone back September to see our options for a mortgage. Ben was fantastic explained everything once we had all our documentation we went ahead and Ben applied for a mortgage for us . He made the process very simple and easy to understand . We completed today buying our 1st home after 17 years of renting. Thank you everyone at keystone we couldn’t have done it without you. Five star service .

Debbie Simpson January, 2019

This is the first property we have purchased and Keystone helped make the process easy and straight forward. We were kept informed frequently during the process and the staff were very helpful in answering questions quickly. If ever we move again then we would certainly go to Keystone for the sale as the experience we received was very positive. Thank you

Ilona Bociaga December, 2018

What an amazing team!!! Rachel and Heather were fantastic they have both gone above and beyond! Thank-you so much for all your help throughout the purchase of my property you have turned what could have been such a stressful experience into an enjoyable one.

Gez Anderson September, 2018

Excellent estate agents and fantastic to deal with. Weekly updates from Rachel kept us reassured the whole process was running smoothly and really kept the stress of buying a house at a minimum. Top class customer service and company to deal with, I’d recommend them to anyone buying or selling a property. Great team!

Mike Arrowsmith July, 2018

We would like to thank you Ben for all your help We 100% recommend you for anyone who wants to find a suitable mortgage. We are very thankful. - Szabi & Bogi

S & B Viszuly December, 2017

Professional mortgage advice from Ben, excellent customer service, great team, very friendly, professional, always in contact, answering any questions, requests we had. Thank you very much for your help in the whole process of buying the house.

Monika Golembiewska December, 2017

We have recently bought are first home together through keystone and honestly haven't got a bad word to say. Professional and reliable at every stage. Rachael in particular deserves a special mention as she called every week without fail, to advise us of progress being made with the purchase which was very reassuring, as we knew exactly where we were up to. I wouldn't hesitate to recommend keystone to others, great company to deal with

Laura Kenny August, 2017

Rachel was always friendly,polite and kept us up to date as soon as she heard anything and rang us regularly( more reliable than our solicitors at times) she is a credit to the company.

Laura W & Andrew G March, 2017

All the staff at keystone were friendly and very helpful but most of all totally professional. I was kept up to date all of the time on the sale of my property and the purchase of my new home, I would highly recommend them, and definitely use them again if needed

L Gorst February, 2017

Would like to thank everyone at keystone! You have all made buying our first home stress free & a great experience. Having to move a lot sooner than expected due to water leaking into the electrics, and having nowhere permanent to stay with a four month old baby, you all pushed for us to have our keys within an impossible timescale. If anybody is considering moving house, go down and see Ben and the team, they are BRILLIANT and will make you feel comfortable from the start, to when your keys are in your hand.

S Speed November, 2016

Our whole experience with Keystone has been nothing short of Perfect! It all started with an appointment with Ben, to gain an idea of how getting a mortgage would work, and what needed to be done! After having a chat about our needs, he did all the work in finding the mortgage that was right for us! Later that day, he had us approved, and arranged a viewing on the house we had already fallen in love with before stepping foot inside! Within half an hour of being accepted, Rachel was at the house waiting for us! That was it, bid was accepted, and the house was ours! Not only did Ben source our mortgage, he recommended us to a solicitor, Byron Cross, (who will also be getting a review of this nature) and as first time buyers with no idea how getting our first mortgage would happen, this took away all of the initial stress! Step by step, all of the team at Keystone kept us fully informed on progress, they made us feel at ease all of the way through our buying experience! Even on the day we were due to get our keys, there was one hic up which the whole team worked hard on resolving, it made us feel like us having our new home on time was their priority and nothing else mattered! If anybody is considering mortgage advice, buying a property, or even renting your home, I give you my word that you are in safe hands with Keystone! Thank you all, we will be tucking into our Prosecco..... when we have a fridge!

Liam Bartley-Jones November, 2016

The staff at Keystone were very helpful throughout the whole purchasing process and gave me a regular update on progress after speaking to both sets of solicitors. I would highly recommend them....

Laura B July, 2016

Always helpful and friendly, they kept us informed through our purchase. They get back to you when they say they will and are always professional....

Cmlak (Milesh) April, 2016

Keystone were extremely helpful when buying my house. I always felt that Ben and the rest of the staff went that extra mile to help me. As a first time buyer, buying on my own, they made the whole process a lot less stressful. I'll be sure to recommend them to my friends and family in the future.

Jola January, 2016

I found all staff at Keystone to be polite and professional and were very responsive in dealing with any query I had regarding my purchase. They kept me informed weekly with how my purchase was progressing. I would definitely use them again and recommend them.

Jenny O Connor December, 2015

Rachel and Heather are amazing. We were buying our first house, together with the fact that our landlords were evicting us, so the pressure was really on! Our solicitors were rubbish, and we're nearly impossible to get hold of so Heather and Rachel did everything they possible to help and I definitely think we got into our new home just in time because of their help Thank you :)...

Heather March, 2015

From Landlords

Keystone manage 6 properties for us and we have always found them an exceptional agent working on our behalf. Rents collected efficiently and any problems with regard to the property or tenants dealt with swiftly and effectively with minimum fuss. We would highly recommend them and we will continue to use them as long as we have rental properties....

Whiteoaks April, 2016

Always a pleasure to do business with Keystone. The staff are very knowledgeable about the local housing market and in my case the rental market. They offer a really good service when renting a property for you and every aspect of the business is handled with a high degree of professionalism. The staff always have time for you and get back to you as promised if they can't take your call....

Tony H April, 2016

From Stephen Farrell, March 2016 A big thank you to everyone at keystone for all the effort they all put in. They were very professional in arranging our new mortgage and our buy to let mortgage. They helped us every step of the way and sorted all the little niggles out along the way. They have arranged everything to enable us to rent our house out, a big thanks for that. All the staff are very friendly and are always on hand to help. We would use again for any future purchases or when looking for tenants....

Stephen Farrell April, 2016

From Tenants

Nice friendly staff. And very helpful.

Lina Augliene January, 2020


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