What people like you are
saying about keystone...
Whenever I'm recruiting staff my first question is "What do you think Estate Agency is all about?"
The answer I'm looking for is PEOPLE not property. Keystone's ethos is - if you communicate with people in the correct manner - by being open, honest and always listening - then everything else will fall into place.
It is quite common to hear Estate Agents claiming "we have a helpful, friendly and hard-working team"...which is the least you should expect, but through our commitment to our customers over the last 15 years, we can confidently state that we have proven our positioning as one of the leading Estate Agents in the Flintshire area.
As testament to this we have had hundreds of happy customers that are always happy to tell us how pleased they've been with the service we have provided - even bringing us cards, flowers and presents! So we thought we would share with you below some of the recent customer comments we have been delighted to receive.
Ben Roberts (Managing Director)
For the authenticity of these testimonials please see our facebook and google reviews.
Keystone provided an excellent service handling my property sale. Their marketing strategy was really effective and ensured that the property sold within a week of going on the market and that the best price was secured from a reliable purchaser. They were prompt, helpful, friendly and reliable to deal with, always returned calls, and kept me updated every step of the way. I can't praise them highly enough.
Maxine Penlington June, 2022
Keystone recently sold one of my houses, and it was one of the best services I have ever received.
The communication from the start you cannot fault. Emails are answered within a day some times within minutes. It was very important for me to know what was going on all the time without delay.
Thank you all very much and look forward to working with you in the future.
Jeff Harrison June, 2022
From start to finish they where very good, knowledgeable, helpful & friendly. I won’t be moving again but if I did I’d use keystone.
Robert Pullen June, 2022
We have bought and sold many times before and decided to sell our home with Keystone this time after seeing Ben doing 'walk around' tours of properties on FB.
Great idea along with the 'Heads up Alerts'.
Different to what most agents are doing and creates lots of genuine interest.
Lovely little treat on completion with a bottle of Prosecco!
Leza Starkey June, 2022
Thanks to all the team at Keystone on helping with the sale of my house. 5* communication, friendly and professional. Highly recommend.
Zoe Devenport June, 2022
Keystone have done a very professional role in the sale of our house. Ben and the rest of the team have been fantastic in terms of communication and coordinating the sale, and would highly recommend them.
Bradey Hughes June, 2022
I couldn't recommend Ben and the team at Keystone anymore, they made selling our house so easy and stress free. The video and pictures were amazing and our house sold before hitting Rightmove.
Thank you Keystone
Anna Pullen May, 2022
Excellent service by all staff and very helpful in guided us through the process of selling a house. Always happy to help and offer advise.
Debra Furnivall May, 2022
Great service from start to finish, Ben and team are always at the end of the phone and having longer office hours is a huge bonus. Photos and Videos and 3D tour features are amazing. Sold our property before it appeared on Rightmove.
Chris Morter May, 2022
Very professional and good at their job. Many thanks to Rachel. We were very happy with Keystone.
Pavel Novak May, 2022
After using your company for the purchase of our Daughter's homes over the past few years, we felt it was only right for you to sell our late brother-in-law's house. Again exceptional work, from start to finish. We have been kept informed at every stage of the way. Thank you to all your staff who have been involved in the process. Shall not hesitate to use to again and highly recommend you to anyone who is in the process of buying or selling property.
Sharon Brown April, 2022
Moving home is always a stressful process! The Keystones team were always on hand to help throughout and provided sound advice. Once we decided on selling the house was up on the market right away and viewings were not far behind. I would highly recommend using Keystones.
Linda Roberts March, 2022
Keystone PMC provide a 1st class service which I can't recommend more highly, they are modern in terms of service provision using technology to monitor progress and maintain effective communication but 'old-fashioned' in the personable manner they conduct business in a freindly and caring fashion. Excellent.
Christopher Parry March, 2022
Brilliant service, from everyone at Keystone. Valuation on the Monday, house pictures and videos on Wednesday, house on the website by Thursday, all viewings book in for the same week, and sold by the end of the week!
Stephanie Jones February, 2022
Brilliant service and totally reliable. A quick Conveyancing experience. Would recommend Keystone to anyone. Thanks
Alex Macdonald February, 2022
Have used keystone a few times buying and selling and can confirm the company is professional and offers a great service Ben and the staff are great and helpful and provide updates from start to completion they are definitely my first go to for buying or selling and I am really happy with the level of service they provide.
Kurt Scarlett January, 2022
I cannot recommend Keystone enough, they have been absolutely amazing, They helped get our house on the market within 24 hours to give us every possibility to be in a position to buy our dream house. They took the time to listen to our needs and situation, They then pulled out all the stops and made what we thought was impossible possible. No ask was too big. Within a week we had accepted an offer on our property and had our offer accepted on our dream house ??. Ben and the team are amazing, so approachable, knowledgeable and always on hand to give advice. If I ever need an estate agent in the future they will be my first call!!
Thanks again Keystone!! ?????
Rhys Price January, 2022
If you are thinking of selling your house, we cannot recommend Keystone enough!
From the moment Ben came round to carry out the valuation, we knew we were in the best hands. He offered great advice and the whole process from then on was seamless.
We had an offer on our property in less than a week and that is all down to the excellent marketing.
Dealing with estate agents (from our past experience) can be a frustrating process. This is not the case with Keystone. Anytime you need to speak with them, your questions are answered swiftly and they cannot do enough to help you. The whole team are just fab and I will be recommending them to everyone. Do not go anywhere else to sell your property!
Rebecca Joanne January, 2022
Big thank you to Ben and Jill at keystones, they made selling my house effortless ?? highly recommended
Faye Etheridge December, 2021
Sold our property recently and Keystone were excellent. Kept us informed all the way through and are very professional. Excellent - highly recommended!
Jane Butcher December, 2021
We have a great experience using Keystone!
They were very polite and helpful!
We sold our property fast and with a good price!
I would recommend them!
Robert Bardocz November, 2021
It’s been a hectic few weeks since the completion of our sale and moving into our new home, and getting settled in, so we are only now just managing to sit down and reflect on the experiences we had with the different professionals we used for our house move.
We used Keystone for the sale of our property after feeling quite familiar with Ben from watching all the videos on Facebook whilst looking for houses, and I am so glad we did! From first contact to completion Ben, and the team, were great; communication was spot on, house viewing were well managed, and any concerns or worries we had were met with sound advice, and well informed answers.
We also used Keystone as our mortgage broker; Brad and then Olivia were great from the outset, and I felt I was kept in the loop consistently, and towards completion Olivia went over and above her remit to put our minds at ease when a third party organisation was potentially holding things up. We couldn’t ask for much more than that!
So overall, we had a great experience with Keystone Estate Agents, and would have no issue in recommending them to anyone.
Jonathan stumpp November, 2021
We used Keystone to sell our home earlier this year. They were quick, very helpful and responded to our queries instantly. The price we were quoted was very competitive and fair. Hassle free, brilliant service, which is exactly what you want at the most stressful part. I would recommend Ben and the team to anybody.
Joe Amos October, 2021
Just sold our home through Keystone and the service was outstanding. The photos of the home was impressive and the 3D virtual tour was a great addition. The staff were very friendly, knowledgable and very quick at answering our enquiries. We would definitely use again if we would ever consider another move. Thank you to the team for all your help.
Matty Beaty October, 2021
Fantastic service from all the team at Keystone especially Rachel & Jill who have been great throughout the whole process. Having sold and bought a property with Keystone I would not hesitate to recommend them to anyone.
Sarah Roderick September, 2021
Outstanding and award winning estate agents, great use of videos and virtual tours to help promote our property What a friendly team , look no further for professional estate agents in the area Thank You to Ben and the Keystone team
Steve & Jane September, 2021
Fantastic Team dealing with our house sale. The whole team went above and beyond to take videos literally the day before lockdown and arrange viewings in line with Covid guidelines in the middle of a pandemic! Excellent and professional communication throughout, particularly from Rachel, cannot recommend Keystone enough.
Leanne Hallard September, 2021
I can’t recommend Keystone enough. Excellent communication and any email I sent was answered in under 5 minutes. The service was professional and flawless through the whole process.
Lorna Robinson September, 2021
We employed Keystone to sell our parents house following our Mum's death. We cannot commend their staff highly enough for the sensitive and professional manner in which they handled the advertising and incredibly speedy sale of the property for us. They were always on hand to answer our questions and guided us through the process with very regular email updates on the progress of the sale. Keystone have an obviously detailed knowledge of the local market and were highly recommended by friends and internet ratings alike. Don't go with anyone else !!
Mark Anderson August, 2021
We couldn’t have wished for a better estate agent’s, Rachel and the team bent over backwards to help us, we were kept in the loop from start to finish, A1 service, thanks keystone for all your hard work.
Steve Black August, 2021
Good communication and good advice at the beginning of the process. Easily to follow the progress of the sale via Hoowla.
Nick Griffiths July, 2021
We have just completed the sale of our property which was marketed by Keystone Estate Agents . We wanted to say a heartfelt thank you to Ben and all the team for their help since December. Open, transparent, no hidden agenda they simply tell it how it is and manage expectations and provide sound advice in what are strange times in the property market. Their communication is excellent, nothing is too much trouble and they are “on the ball,” with follow ups, answering queries and sorting problems out. We couldn’t recommend them enough and would urge people to consider using them if you’re selling your property. Customer service throughout has been faultless.
Good luck for the remainder of whatever is left of the “boom.” Fingers crossed it continues for you all and thanks for the lovely card and bottle!
All the best Neal and Yvonne
Neal & Yvonne Arrowsmith June, 2021
Positive: Professionalism, Quality, Responsiveness, Value
Brilliant in every way. Approachable friendly, super efficient and respond to every query with professionalism.
Marilyn Liberatosciol May, 2021
Fantastic service as always from the whole team at keystone, I would highly recommend ! 5 star plus service, family based company that genuinely care about customers. Ben and the team helped me achieve my dream home, without them it would not of happened from buying, selling and mortgage advice... thank you so much
Matt Lancelott May, 2021
we were very pleased as we have used the family business for both rentals as landlord and selling a property also Knowing that you and your family live localy for many years who else in the area has this local knowledge your team worked in very difficult times and went above our expectations on selling the property with Rachel and Glenys keeping us well informed at all time
Highly recommended and thanks for everything
Derek Redfern May, 2021
Great service throughout the process. Weekly updates and good advice given.
Would not hesitate to recommend the Keystone team to our friends and family. ??
Brenda Willson March, 2021
We have recently completed a sale process with Keystone, and to say the level of service is exceptional is an understatement. Ben and the Keystone Team are a standard above, they were friendly, honest and open from the first contact to the hand over of our keys. Our sale experienced outside stressful factors lasting for months, but throughout the process never did we think we were alone in going through it - Keystone were always there with clear guidance and advice at the right time, in the right moment. They made a stressful experience so much bearable. Would I recommend Keystone - without a doubt. In Summary they offer a service of excellence that you will find tough to match let alone beat. Thank you so much Craig & Sarah.
Craig Wade March, 2021
From the first contact with keystones, they were fantastic, very professional , honest and efficient. They were realistic with the asking price but made sure we got what we deserved for our house. Ben was great with his Facebook video and valuation and Rachel was brilliant with keeping us up to date throughout the process. Would highly recommend Keystones to anyone looking to buy or sell ! Thanks again !
Nat Lawton March, 2021
Thanks to the guys at Keystone for making everything stress free. There was good communication throughout and it was really appreciated. Would recommend Keystone to friends and family.
Neil Morris December, 2020
Fantastic service and professionalism from the my first enquiry about their services to the completion of my sale. At the point of valuing my property Ben gave honest critical advice on how and when to sell. Keystone provided a unique service, on top of the amazing photography that helped show my property to the best of its potential, was the Facebook 'virtual walkthrough' video. This was shown purely on Facebook to target a specific audience looking for my kind of property. I was delighted to have a viewing request within 20 minutes of the video going live. That viewing sold my property! Ben offered mortgage advice and although I had organised my own mortgage for my new property purchase I would have been comfortable with taking Ben's advice. I did take Ben's advice and services for my new homes insurance. During the sale process Keystone, and in particular Rachel in the office, kept me updated regularly every step of the way. Some complications were encountered, as I expect may happen quite commonly during property sales, however Ben kept me informed and advised on next courses of action. I wholeheartedly recommend Keystone. Thanks again
Rob Taylor December, 2020
Keystone were efficient, friendly, kept me informed regularly, good on security for the empty house and Ben Roberts' advice on planning and presentation was excellent. I recommend them highly.
David Williams December, 2020
Keystone provided an excellent service. They kept me updated at every stage of the sale. Not once did I have to chase them up. I heartily recommend them.
Keith Sinclair December, 2020
We are very pleased with the excellent and professional service from Ben,Rachael, Emily and all the team. thankyou from Vicky and Joe Mason.
Vicky Mason December, 2020
Excellent service. All staff professional, friendly and helpful. The photos of our property gave a clear and true indication of the bungalow and gardens. All viewers were aware of the nature of the property before they visited. We didnt have any time wasters which in these strange times was very welcome. Thank you Keystone.
Jenny Stelfox November, 2020
To Ben & Rachel,
Thank you so much for selling our home. You both have been brilliant throughout the whole process! Thank you again! Mike, Rachael & family x
Mr & Mrs Evans November, 2020
Keystone have been absolutely brilliant, they keep me informed of everything that’s going on, I couldn’t have wished for a better estate agent, thanks Ben, Rachel and team, 1st class service.
Stephen Black October, 2020
Keystone were amazing. We sold our house with them which was a fantastic service. It was very professional from start to finish. The staff at Keystone are extremely friendly and very efficient. I totally recommend Keystone.
Lesley Devine October, 2020
We sold our house and also purchased our new one through Keystone. The service we received throughout (especially during this difficult time) was excellent and nothing was too much for any of the staff. We felt that there was a personal touch where everyone in the office knew who we were and where our transaction was up to. I have no hesitation in recommending Keystone for anyone selling a property.
Kate Williams August, 2020
Fantastic service from Ben and co. at keystone.... 1st appointment to get a valuation and put house up for sale in Feb.... sold it, bought our new home, mortgage sorted and moved into new property before the end of June! VERY HAPPY!! Many thanks Ben.
Shelley & Dave
Shelley & Dave May, 2020
I’m absolutely thrilled with service I have received from Keystone Property & Mortgage Centre. In particular the level of communication was fantastic. I have used other estate agents in the past and often felt like I was doing most of the work! This was never the case with Keystone, who immediately followed up on viewings, gave helpful feedback and supported communication and negotiations with the people in the chain and the legal teams. Staff are all so friendly and helpful and understand the process not just from a professional point of view but from a personal one also. I would not hesitate to use them again and highly recommend them. Thank you Keystone
Christine Lindop May, 2020
Great service, support and value for money. Sold our house for full asking price in one day through Facebook. Highly recommend this estate agent
Alex Thomas March, 2020
I found Keystone to be an excellent agent. They acted in my best interests and kept me updated all the way through the sale; even chasing my solicitor for updates. Would recommend 100%.
Linda Eden February, 2020
Friendly and professional staff very helpful and willing to help
Alison Jones February, 2020
We have been dealing with Keystone from when they first started. We cannot thank them enough for the fabulous service Ben and all the team have given us over the years.
Great quality service in all aspects of buying selling and getting mortgages.They have looked after us as if we were part of their family and we will always be grateful for all their help over the years.
Rosy Tuft December, 2019
Had a great service from the team. I’d recommended them
Jenny Middleton December, 2019
Very good service and good communication thanks so much for all work. I highly recommend the Keystone agency
Yordanka Metodieva October, 2019
Very impressed with keystone and would like to thank them for selling my house, and a big thank you to Rachel
Chris Wilderspin October, 2019
Great service from start to finish. The facebook live video is a great feature and we had viewings on the back of this before our property even went on rightmove. Property sold in just over a week. Thank you to everyone at keystone.
Carl and Emma.
Carl Gosling August, 2019
Fantastic Estate Agent.
We bought and sold a property with Keystone. The marketing in particular was exceptional. Ben's video he put on Facebook the day he came to value the property created interest within two hours. We had many positive comments from people who had seen the visual tour he did for us and with Lee's help conducting the accompanied viewings the property sold in a couple of weeks. Rachel in the office proved to be a great link between ourselves, our buyer's and Solicitors etc. I've had dealings with many estate agents over the years and Keystone have definitely been the best. Highly recommended.
Jeff Turner August, 2019
Would like to thank Ben and his team for helping us sell our parents home. The 3D virtual tour is great. Also thank you Rachel for the weekly updates. Would definitely recommend Keystone to anyone selling a house.
Leanne Davies May, 2019
Would like to thank Ben and his team for helping us sell our parents home. The 3D virtual tour is great. Also thank you Rachel for the weekly updates. Would definitely recommend keystone to anyone selling a house.
Leanne davies April, 2019
easy ,efficient and ultra friendly staff made the process so stress free, thank you would we use you again that's a big yes
Steve Aston March, 2019
Keystone have been amazing and we can’t recommend them highly enough. From start to finish, the whole team supported us and nothing was too much. The photo quality and the 3D tour were fantastic, setting our property apart on rightmove. We accepted an offer in under a week! We were always able to get in touch with a friendly voice on the end of the phone and any queries and concerns we had were resolved quickly and thoroughly. Ben also helped us sort our mortgage and insurances, always providing honest and trustworthy advice. If you are looking to sell your property, definitely go with keystone, they won’t let you down!
Hannah Hughes February, 2019
Sold my house very quickly! I was amazed at how fast the service was from start to completion. All of the team were professional, helpful and so efficient. I would recommend Keystone Property and Mortgage Centre to anyone wanting a fast and professional agent to sell their property. A big thank you to all the team.
Brian Oxley February, 2019
I would highly recommend keystone to sell your house.. been kept in the loop from start to finish thanks Ben and your team
Kay Williams February, 2019
I have found Keystone property to be extremely professional and efficient. Selling my property within three weeks of being on the market and completing the sale within four weeks. Excellent communication from Heather & Rachel. Certainly recommend this Estate Agency to anyone. Certainly defies the marketing of the on-line only estate agents having no offices or back up team from people that know their area and local knowledge which drives relationships and sales, and no upfront fees. Thank you all very much.
Vernon Hogg January, 2019
Wanted to say a big thankyou for a speedy sale and will highly recommend you
Claire Phillips September, 2018
Cannot recommend these highly enough from start to finish Ben and his team have been brilliant, honest friendly and approachable they have made the process of selling our parents home a smooth and painless process. If you are buying or selling these are the estate agents to go to...thank you x
Michelle Davies July, 2018
Excellent Estate Agents, very professional and easy to deal with. Sold our house within 3 weeks after changing from another agent, definately recommend and will certainly use them again in the future.
Sarah Williams July, 2018
We sold our house very quickly with keystone had weekly updates from Rachel and heather would recommend any one who wants to sell property use keystone they were brilliant day of handing keys over was surprised with a card and bottle of prosecco thank you very much Rachel and heather sue.
Sue Qigley April, 2018
Amazing. There can be no other word. Brilliant service from Ben in the first instance, and Rachel and Heather in the office were amazing from start to finish. Ben's photography is the best in the business for flattering your home but, importantly, not deceiving potential buyers. The matterport 3D tour sets Keystone apart from others as other estate agents simply don't offer it. Would recommend to anyone, in any location, that Keystone are the estate agents for you. Thank you very much, from a very happy seller
Andrew sutton March, 2018
Been in our new house a week now. Got to say the keystone team absolutely brilliant. Can’t fault them went above and beyond and done everything they could do for us for the sale of our property and buying our new one. Had calls every week with updates without fail to how the process was going. Would strongly recommend you to anyone. Massive thanks to all involved.
Craig Taylor February, 2018
What a brilliant team, from helping to set up a mortgage to buying and selling for us. Could not have done it without the reassurance, support and communication, they were with us every step of the way. Big thank you
Helen Hough January, 2018
Nothing short than excellent service from Rachel Heather and Ben, Nothing was too much trouble, always at the end of the phone when needed. Ben also sorted out our mortgage quickly and efficiently. Don't waste your time going to anyone keystones are head and shoulders above the rest. Thank you guys
Rebecca Bartley October, 2017
Recently sold a property through Keystone. Great service from both Ben & Rachel, highly professional with regular & clear communication from their office at every step of the sale process. My property was sold quickly with no hassle or hinderance, for a realistic price. I would highly recommend.
Steve Harrison October, 2017
Fantastic, professional, reliable service from Keystone. We were unsure whether to stay with a local agent or try an on-line service but we are so glad we stayed with a local high street agent.
Our house sold in 1 month and we received regular weekly calls from the office with an update between seller and vendor and both solicitors.
Keystone provide much more than just a right move advert and for sale board I am confident their dedicated management of our house sale is what guided us through to a successful completion in less than 3 months.
We would highly recommend Keystone Estate Agents.
Mr & Mrs P Jones August, 2017
Sold my property with keystone in September 2016, Ben completed valuation and marketed property and I recieved two potential buyers within first week for full asking price. Rachel supported me through the sale from this point, keeping me fully updated through the whole process, which wasn't without hiccups from purchasers solicitor, but these were professionally dealt with by both Rachel and Heather.
Comment on agent fees
Fair price and recommended solictor fees also competitive
Vicky May, 2017
Excellent service from start to finish. A realistic valuation was placed on our house, and a buyer was secured within 4 days of the property going on the market. Regular updates and very approachable.
Sam May, 2017
Excellent service from Ben, Heather and Rachel throughout the sale process. Heather and Rachel kept me updated regularly and Ben was a great help in finding good mortgage deal
Highly recommend Keystone for their friendly and professional service
Rachael May, 2017
Great service from start to finish. Many thanks to all the team. Would make the same choice next time! Joy Clayton
Joy Clayton November, 2016
Absolutely fantastic the photographs were amazing the staff were helpful and I would recommend for anyone. We sold it quickly and everyone very professional.
Deb October, 2016
To everyone at Keystone. Thank you for your support through such a stressful time for me, I really appreciate it. Best wishes from Vicky
Vicky pearson October, 2016
Thank you ever so much for everything. You have been fantastic and I would always recommend you!
The Roscoes October, 2016
We chose Keystone as our estate agents as we wanted to use a company who were locally based and we were wary of using an online company, they certainly lived up to their reputation. Throughout the sale of our property they kept us continually informed with weekly updates and they were always at the end of the phone to deal with any queries.
Laura Crimes August, 2016
Staff always pleasant and helpful. They provided updates on progress of sale at least once a week plus any time there was something significant to report....
Ken July, 2016
Great service. Friendly approachable staff. Efficient at getting the house up for sale and sold very quick. Thank you very much....
Caz May, 2016
Would definitely recommend Keystone. We were kept informed throughout the sale with weekly updates. Polite, professional and always available to answer any queries....
LJ May, 2016
Just completed my house sale through keystone professional through out ,office girls always there to answer all my queries nothing to much trouble. A 5 star service would recommend in an instant.
Taffster April, 2016
The best estate agents we have used. Fantastic customer service and professional, friendly staff. Would highly recommend to anyone buying, renting or selling a property....
Jayne April, 2016
Very good service from start to finish. The valuation and honest advice from Ben was exactly right and then the proactive involvement by Rachel throughout the sale process was very good and appreciated....
Dave April, 2016
What fabulously helpful staff! So efficient, patient and understanding, especially Rachel and Heather who went out of their way to accompany my needs.
P Gudger March, 2016
Keystone and in particular Ben, has been amazingly helpful in selling our property. Right from the start he was very honest in his valuation, his experience of the area and market enable him to be very accurate. The process has been great and we were kept up to date constantly, I really felt like Keystone wanted to sell the property on my behalf and get me the best possible deal.I really cant fault the service and would highly recommend Keystone to anyone in the local area looking to buy, sell or rent. FEES ARE VERY COMPETITIVE AND THEY WORK VERY HARD. YOU GET WHAT YOU PAY FOR!
Sandra Lewis December, 2015
The staff at Keystones were all great and kept us up to date on everything. A lot of people who viewed the house, also mentioned how other estate agents took days to come back to them regarding booking viewings (some never even returned the calls!), whilst Keystones rang them straight back. We will definitely be recommending them to family and friends.
Mandie G December, 2015
Ben and the whole team did a top class job in moving our sale along and always taking the time to make us feel like a top priority . The pictures and write up really stood out in a busy market place . All enquiries were dealt with excellently and when their were problems with the other estate agents keystone offered reassurance and advise .10/10 service would recommend to anyone.
Mike O December, 2015
From the initial phone call right up to and including the completion date Keystone pmc were excellent in the way that they handled our sale. They were very friendly, courteous and professional. Nothing was to much trouble for the staff. They took all of our viewers through our property, gave us good feedback from the viewings and worked hard with prospective purchasers to secure a sale. I have no hesitation in recommending Keystone pmc and their staff.
Doreen H December, 2015
The whole office were very professional from Ben to the girls Glenys, Heather, Rachel, they were always at the end of the phone for any help or advice and quick to act if anything needed doing. Highly recommend all friendly and helpful.
Julie December, 2015
We sold our house with Rachel . I found her to be very approachable and helpful. I would not hesitate in recommending Keystone. Even though there were some tricky moments, Rachel made me feel at ease because she took control of the situation, very proactive and hands on. She is a credit to your team. Thank you for a great service
Nicola December, 2015
We have just recently bought our first house through Keystone and we could not be happier with the whole process. From viewing to completion, we always felt supported and completely up to date with what was going on.
Brad and Olivia helped us with the mortgage process and again, we only have great things to say. As well as helping us find our mortgage, they were both always happy to answer our many questions, and we feel we have learned a lot because of them.
We also got given access to a tracking platform at the beginning of the process which helped us keep up to date with what was going on from both sides which we found really useful.
We would not hesitate to use Keystone again!
George Aston June, 2022
Keystone were amazing during our purchase. It wasn't an easy one and Rachel especially was so good at keeping me informed and supporting us during the move. Would recommend highly
Maddi Hughes May, 2022
We would like to say a huge thank you to Rachel for her support, patience and guidance in the purchase of our new family home. We would definitely recommend Keystone to our family and friends.
Christopher Pedley April, 2022
Yeah!!!! Finally got the keys!
Big THANKS to JILL for her early encouragement and kind support to even be able to start the journey. Her friendly calls and emails made a huge difference.
Also worth a mention are Ben's initial video tours; his friendly, gentle style of giving an honest, open view inspires confidence in his helpful assessments.
Would definitely recommend.
Elaine Gillingham March, 2022
We very happy with how Keystone Estate Agents managed our purchase of a property we were purchasing. We would be only to pleased to recommend them to anyone else. Michael and Barbara Alison Lively.
Alison Lively February, 2022
This is our first experience dealing with Keystone and we are so impressed. They communicate very efficiently, have always been on time for viewings and are extremely helpful and very professional. Bought a house recently with them and the tracking app is amazing. Highly recommend A+++++
Helen Grice February, 2022
Bought a property through Keystone, the process went smoothly and their communication is great. The online progress portal is a great tool, thanks.
Matthew Whiteside January, 2022
When you say to your friends and family that you are moving house, everyone says “oh good luck with the estate agents…” and because of the stereotypical perception of EA’s I feel we have been extremely lucky dealing with Keystone. After viewing 17 other properties with other local Estate Agents, some of which I wouldn’t touch with a barge pole ever again, from the minute I called to arrange a viewing I knew Keystone broke the mould. Responsive, polite, knowledgeable, pro-active and all round fabulous staff who completed our purchase in under 8 weeks without one single glitch. Pinching ourselves and so thankful the house was on sale through them! Thank you, you truly make a difference to peoples lives!
Tracey Gioia December, 2021
We had a smooth process with Keystone and amazing customer service. Communication was great and we never felt like we were out of the loop. The Hoowla system they use is great because you can see any progress that is made. I would honestly recommend Brad and all of the team if you’re looking to purchase a house. We felt so at ease and would return if we ever needed anything else. Thanks ??
Kate Wordsworth November, 2021
I used Keystone as a agent to buy house. They been very helpful and keep contacting with me about my cases. Recommend this company for buying and selling house.
Agnieszka Gorzelak October, 2021
Very helpful friendly staff. Always there for us when we needed help. Thank you very much.
Rebecca Disley March, 2021
As buyers of a Keystone property we were helped at every stage of the process. Keystones link with our Solicitors was first class as was all of the staff at Connah's Quay. A special thank you to Rachel and her calmness.
David Bain December, 2020
To Rachel & all at Keystone.
Thank you for a friendly & professional service, no stress in buying my home!
Rhian McClelland November, 2020
I have purchased and now sold a house through Keystone. The service I received throughout on both ocassions was excellent, this is especially true for the sale during these difficult times. I always received friendly and professional service from everyone when contacting the office. A particular thanks to Rachel for regular updates on the progress of the sale throughout. I have no hesitation in recommending Keystone for anyone buying or selling a property.
Simon Reid November, 2020
Well throughout a stressful Covid house purchase, furloughed people, poorly people, people all working from home. Ben and his team worked tirelessly to ensure the purchase of our house went through, whilst Wales was still in lockdown, it’s not been a smooth ride but Keystone got us through it, contracts exchanged 2 weeks ago, in an settled now.
Thanks Ben & all the team at Keystone!
Gaz & Nina
Gareth & Nina June, 2020
Keystone were superb all the way through what was a long process keeping me up to date with the situation. Thanks Keystone!! ????
Stephen Morgan January, 2020
A team of very friendly and understanding people!
Alex Boboc December, 2019
We bought our first home together through Keystone. From start to finish, they provided assistance whenever required and regular updates on our progress. They made our stressful house move very smooth and problem free. Would not hesitate to use them again and would wholeheartedly recommend to everyone! Thank you so much again for all your help ?? Amber and Darren x
Amber Taylor November, 2019
Fantastic help with getting us a mortgage wouldn’t of been able to get one without Ben :) would definitely recommend
Charlotte Smethurst November, 2019
Recently bought a house the keystone were advertising. Very helpful and kept me up to date with how the sale was going and what would happen next. Friendly, helpful and professional all round
Richard Griffiths October, 2019
Professionals in every aspect! Responsible and conscientious! I highly recommend!
Dimitar Stamatov October, 2019
Keystone’s are fantastic I would highly Recommend this company. Rachel and Heather work so hard in getting us moving and I can’t thank them Enough. Thank you so much lady’s x
Lynn Wade October, 2019
Absolutely lovely people here and made the experience of me and my fiancé buying our very first home together an easy and non-stressful experience. Would definitely recommend!
Chelsea Bellis October, 2019
Verry nice agents and services
Ioana Sermizia July, 2019
Keystone were absolutely brilliant! Nothing was to much trouble. The girls in the office were straight on the phone chasing up our questions and replying promptly with answers. Ben was very helpful, found us a mortgage that was affordable for us and explained everything fully. Lovely team and I cant thank them enough for helping us find our forever home. ????
Christina Robbins April, 2019
Keystone were absolutely brilliant! Nothing was to much trouble. The girls in the office were straight on the phone chasing up our questions and replying promptly with answers. Ben was very helpful, found us a mortgage that was affordable for us and explained everything fully. Lovely team and I cant thank them enough for helping us find our forever home.
Christina Robbins March, 2019
This is the first property we have purchased and Keystone helped make the process easy and straight forward. We were kept informed frequently during the process and the staff were very helpful in answering questions quickly.
If ever we move again then we would certainly go to Keystone for the sale as the experience we received was very positive. Thank you
Ilona Bociaga February, 2019
We approached keystone back September to see our options for a mortgage. Ben was fantastic explained everything once we had all our documentation we went ahead and Ben applied for a mortgage for us . He made the process very simple and easy to understand . We completed today buying our 1st home after 17 years of renting. Thank you everyone at keystone we couldn’t have done it without you. Five star service .
Debbie Simpson January, 2019
Ilona Bociaga December, 2018
What an amazing team!!! Rachel and Heather were fantastic they have both gone above and beyond!
Thank-you so much for all your help throughout the purchase of my property you have turned what could have been such a stressful experience into an enjoyable one.
Gez Anderson September, 2018
Excellent estate agents and fantastic to deal with. Weekly updates from Rachel kept us reassured the whole process was running smoothly and really kept the stress of buying a house at a minimum. Top class customer service and company to deal with, I’d recommend them to anyone buying or selling a property. Great team!
Mike Arrowsmith July, 2018
We would like to thank you Ben for all your help We 100% recommend you for anyone who wants to find a suitable mortgage. We are very thankful. - Szabi & Bogi
S & B Viszuly December, 2017
Professional mortgage advice from Ben, excellent customer service, great team, very friendly, professional, always in contact, answering any questions, requests we had. Thank you very much for your help in the whole process of buying the house.
Monika Golembiewska December, 2017
We have recently bought are first home together through keystone and honestly haven't got a bad word to say. Professional and reliable at every stage. Rachael in particular deserves a special mention as she called every week without fail, to advise us of progress being made with the purchase which was very reassuring, as we knew exactly where we were up to. I wouldn't hesitate to recommend keystone to others, great company to deal with
Laura Kenny August, 2017
Rachel was always friendly,polite and kept us up to date as soon as she heard anything and rang us regularly( more reliable than our solicitors at times) she is a credit to the company.
Laura W & Andrew G March, 2017
All the staff at keystone were friendly and very helpful but most of all totally professional. I was kept up to date all of the time on the sale of my property and the purchase of my new home, I would highly recommend them, and definitely use them again if needed
L Gorst February, 2017
Would like to thank everyone at keystone! You have all made buying our first home stress free & a great experience.
Having to move a lot sooner than expected due to water leaking into the electrics, and having nowhere permanent to stay with a four month old baby, you all pushed for us to have our keys within an impossible timescale.
If anybody is considering moving house, go down and see Ben and the team, they are BRILLIANT and will make you feel comfortable from the start, to when your keys are in your hand.
S Speed November, 2016
Our whole experience with Keystone has been nothing short of Perfect! It all started with an appointment with Ben, to gain an idea of how getting a mortgage would work, and what needed to be done! After having a chat about our needs, he did all the work in finding the mortgage that was right for us! Later that day, he had us approved, and arranged a viewing on the house we had already fallen in love with before stepping foot inside! Within half an hour of being accepted, Rachel was at the house waiting for us! That was it, bid was accepted, and the house was ours!
Not only did Ben source our mortgage, he recommended us to a solicitor, Byron Cross, (who will also be getting a review of this nature) and as first time buyers with no idea how getting our first mortgage would happen, this took away all of the initial stress!
Step by step, all of the team at Keystone kept us fully informed on progress, they made us feel at ease all of the way through our buying experience! Even on the day we were due to get our keys, there was one hic up which the whole team worked hard on resolving, it made us feel like us having our new home on time was their priority and nothing else mattered!
If anybody is considering mortgage advice, buying a property, or even renting your home, I give you my word that you are in safe hands with Keystone!
Thank you all, we will be tucking into our Prosecco..... when we have a fridge!
Liam Bartley-Jones November, 2016
The staff at Keystone were very helpful throughout the whole purchasing process and gave me a regular update on progress after speaking to both sets of solicitors. I would highly recommend them....
Laura B July, 2016
Always helpful and friendly, they kept us informed through our purchase. They get back to you when they say they will and are always professional....
Cmlak (Milesh) April, 2016
Keystone were extremely helpful when buying my house. I always felt that Ben and the rest of the staff went that extra mile to help me. As a first time buyer, buying on my own, they made the whole process a lot less stressful. I'll be sure to recommend them to my friends and family in the future.
Jola January, 2016
I found all staff at Keystone to be polite and professional and were very responsive in dealing with any query I had regarding my purchase. They kept me informed weekly with how my purchase was progressing. I would definitely use them again and recommend them.
Jenny O Connor December, 2015
Rachel and Heather are amazing. We were buying our first house, together with the fact that our landlords were evicting us, so the pressure was really on! Our solicitors were rubbish, and we're nearly impossible to get hold of so Heather and Rachel did everything they possible to help and I definitely think we got into our new home just in time because of their help Thank you :)...
Heather March, 2015
Big thank you to Keystone staff for all their help recently. As always you are very efficient.
Bev Haslam December, 2020
Keystone manage 6 properties for us and we have always found them an exceptional agent working on our behalf. Rents collected efficiently and any problems with regard to the property or tenants dealt with swiftly and effectively with minimum fuss. We would highly recommend them and we will continue to use them as long as we have rental properties....
Whiteoaks April, 2016
Always a pleasure to do business with Keystone. The staff are very knowledgeable about the local housing market and in my case the rental market. They offer a really good service when renting a property for you and every aspect of the business is handled with a high degree of professionalism. The staff always have time for you and get back to you as promised if they can't take your call....
Tony H April, 2016
From Stephen Farrell, March 2016
A big thank you to everyone at keystone for all the effort they all put in. They were very professional in arranging our new mortgage and our buy to let mortgage. They helped us every step of the way and sorted all the little niggles out along the way. They have arranged everything to enable us to rent our house out, a big thanks for that. All the staff are very friendly and are always on hand to help. We would use again for any future purchases or when looking for tenants....
Stephen Farrell April, 2016
Very good experience dealing with Brad and Liv at Keystone. Complete transparency from start to finish. Would recommend to any first time buyer!
Connah's Quay May, 2022
I Highly recommend using these guys!!
This is our 2nd time of using keystone to find us a better mortgage deal.
Brad and Olivia were outstanding with their work!
Brad listened carefully to what we would like and was able to advise us and provide us with a great mortgage deal that suited our family budget.
Olivia also cared for us throughout the process and ensured all Information was communicated correctly and in great time.
Great team work by all.
We will definitely return to you for this service again in the future.
Keep up the great work ??
Rachel Booth May, 2022
these guys are excellent ! a very smooth transaction . thanks again
Marcus Conder April, 2022
Couldn’t recommend more as a first time buyer Brad and Ben have provided excellent service throughout the whole process
Sam Topham September, 2021
I would highly recommend Keystone Property & Mortgage Centre. A fantastic estate agents who we have used in the past and dealt with a great team. Also a particular massive thank you to Ben who I would highly recommend to use for a mortgage advisor. He has been brilliant by helping me with a new mortgage especially through these tough and testing Covid times. Very professional and communicative all throughout. Worth every penny.
Miss K Hewitt November, 2020
The service I received at keystone was excellent. I was looking to remortgage and Ben found me a fantastic deal very quickly. I was able to contact Ben or the team anytime with enquiries I had. I would highly recommend keystone to anybody who is looking to remortgage.
Ryan Greaves - Connahs Quay
Ryan Greaves November, 2020
Nice friendly staff. And very helpful.
Lina Augliene January, 2020