Use the search facility below to see what we currently have to offer.
Please familiarise yourself with our Guide for Tenants below to ensure you qualify as an eligible tenant.
Contact us if you have any queries whatsoever. The usual office number (01244 836 636) can also be used in emergencies and will be answered outside of normal opening hours.
Application
Once you have found a suitable property with Keystone you will need to complete a tenancy application form. This will include doing a full credit search, referencing with past landlords, assessment of your financial ability to pay the rent and employment checks.
Completing an application form does not guarantee that the tenancy will be offered to you. Every application form we receive is checked by Rentguard – one of the leading independent referencing agencies, for them to then advise on the suitability of the tenant. In some cases, it may be necessary for the tenant to provide a guarantor who would also need to be checked and referenced by Rentguard. It would be the responsibility of the guarantor to pay the rent to us and then claim it back from the tenant(s) for whom they are guarantor. Also, they would be equally liable for any damage or repairs that may be required to the property at the end of the tenancy.
*To support your application, you will need to provide a photographic form of identification. Any one of the following documents will be accepted: your full driving licence (new style), your passport or an identity card issued by the Government. You must also bring in payslips and bank statements from the last 3 months and evidence of where you are living at the moment e.g. utility bill.
The Landlord will make the final decision as to whether the tenant is acceptable. They may base this decision on a number of factors including the number of occupants, tenant’s status, and length of tenancy required.
*Should your application be successful you will then be offered a tenancy subject to the terms and conditions included in the tenancy agreement. At that point, if the move-in date is more than one week away, you will need to pay a holding deposit that amounts to one week’s rent.
Timescales It could take a minimum of 7 working days before you will be able to move into your property. Although every effort will be made by all parties to accommodate your moving date, unfortunately, no guarantees can be made. You will be notified if your application has been successful.
Tenancy Approved
*Once your application has been approved, a mutually convenient time and date will be agreed for the tenancy to commence. At this point it will be necessary for all prospective tenants to attend the office to sign the tenancy agreements and other relevant documentation. A draft copy of the contract will be emailed to you a couple of days before you come to the office to sign it. This will enable you to read and ensure you understand all parts of the contract before signing. You must pay an advanced payment of a month’s rent and the security deposit on the day before signing. This will enable us to register you with the DPS and provide the documentation for you on the day of signing. When the first month’s rent and the deposit has been paid to Keystone and registered with the DPS and all paperwork is signed, we will be able to give you the keys to the property.
*You will receive copies of the tenancy agreement, RHW02 form, the Prescribed Information and terms and conditions of the deposit protection scheme, a copy of the gas safety certificate, EICR, EPC and the inventory. You will then be asked to sign to say that you have received this paperwork.
The tenancy agreement gives you details of how you should pay your rent – this will be by standing order each month. This will be payable each month in advance and will be collected on a set date as stated in the tenancy agreement. This standing order must not be cancelled or changed without our knowledge. For joint or multiple tenancies, only one mandate can be accepted.????
*Tenants Contents Insurance The Landlord is not responsible for insuring any of your personal belongings. Therefore, we strongly recommend that you obtain adequate contents insurance. If you would like a free, no obligation quotation please speak to us.
Income Protection Insurance Keystone can also cover income protection insurance. This type of policy would start to pay out if you were off work due to sickness. Giving a Landlord these kind of assurances that there would still be an income in these circumstances would be looked on favourably by most Landlords.
*Non-Managed Lets If Keystone is not managing the property we will provide you with your Landlord’s contact details, in case you have to report any maintenance problems or need to contact him for any reason.
Managed Lets
*You will need to contact gas, electric and water suppliers notifying them of meter readings at the commencement of the tenancy. You must also contact the local authority to change the name for council tax purposes. NB You are responsible for contacting the utilities yourselves as per your contract and we would advise you to contact them as soon as you sign for the tenancy. You should create a new account in your name and this reduces the risk of any debt being put onto your new account.
You should report any maintenance issues to the Keystone office in a timely manner. We would ask that maintenance issues are reported within 48 hours maximum.
You should be aware that responsibility for the property rests with the tenant during any tenancy. It is particularly important that any emergency gas or electrical problems or water leaks are reported immediately, and the property is fully secured when you leave it unattended at any time.
During the winter months, necessary steps must be taken to prevent the freezing of the water, pipework and heating systems.
Restrictions Some landlords impose certain restrictions in respect of the following:
For your security
We are a member firm of the Property Ombudsman Scheme as required by law from 1 October 2014. Tenants deposits are registered with the Deposit Protection Scheme (DPS). We endeavour to provide peace of mind for our clients that they are working with a trusted and reliable service provider.
Contact us if you have any queries whatsoever.
RENT SMART WALES
Launched in November 2015, Rent Smart Wales is the product of the Welsh Government’s bid to “improve the image” and “raise the standards” of the private rented sector while also improving knowledge and understanding in the sector. It puts a requirement on every landlord of a rented property in Wales to register with the scheme, while those who self-manage must also obtain a licence.
It is hoped that this new legislation will:
Due to an increasing amount of ‘red tape’ put in place by the local authority and Welsh Government, many landlords have taken the decision to instruct a letting agent to manage their properties on their behalf. As a Rent Smart Wales licensed letting agent, we can help every landlord comply with the new legislation. We can save you the cost of obtaining a landlord licence and the hassle of ongoing training.
Keystone have fully trained all staff to comply with the requirements of Rent Smart Wales and are now fully licensed. Speak to a member of our experienced team to find out more information.
© 2024 Keystone Property & Mortgage Centre Ltd. All rights reserved.
Keystone cover the whole of Flintshire and beyond including Chester, Wrexham, Wirral and Denbighshire, so if you live in any of these areas and want high quality marketing and service get in touch today by clicking here.